I'd heard quite a lot of bad feedback regarding ordering from the sleek.co.uk website, but when my local Superdrug sold out of the blush and eyeshadow palette from the Spring Collection i decided to order from the website.... and wished i hadn't.
Around a week after placing my order a package arrived only containing the blush i'd ordered, but including an invoice for the 2 products. I emailed them through their website, and waited. A number of days with no reply, i emailed them again, including a copy of the order confirmation they sent me. No reply. I decided to send them a message through twitter... again no reply!
I then sent them a 3rd quite angry message...and still no reply. It was by this point that i resorted to begging them on twitter to acknowledge my message. Finally i get a response- simply telling me the palette is no longer in stock so they'll refund my money. And that's that.
I wonder would they have even bothered to tell me (or indeed refund me) had it not been for my stalker like persistance. I order online all the time, and it's rare customer service is this disappointing.
I urge anyone who is thinking of ordering from their website to just go to Superdrug instead, and avoid the hassle.